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Orders are processed within 1-2 business days and shipped out as quickly as possible to ensure timely delivery.

Orders outside the UK may take slightly longer to deliver due to international shipping times. We appreciate your patience and are dedicated to ensuring your orders arrive as quickly as possible.

Processing & Handling:

You’ll receive an email confirmation once your order is processed and shipped, including tracking information so you can follow your package’s journey.

Expedited Shipping:

Expedited shipping options are available at checkout for faster delivery. Prices for expedited shipping vary based on location and urgency.

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return process:

Return Window:

We accept returns within 15 days from the date of purchase.

Eligibility:

The product must be in new, unused condition and in its original packaging.

The product must not show signs of wear or damage from use.

How to Return:

Contact our customer support team at support@gonna-shop.com to initiate the return process.

Provide your order number and reason for return.

Once approved, we’ll send you a return shipping label.

Pack the product securely in its original packaging and ship it back to us using the provided label.

Refund Process:

Once we receive and inspect the returned product, we’ll process your refund within 5-7 business days to your original payment method. Please note that shipping costs are non-refundable.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange for a different size or colour, simply return the original item and place a new order.

Damaged or Defective Products:

If your product arrives damaged or defective, please contact us immediately. We’ll ensure a replacement is sent to you or provide a full refund depending on your preference.

Email Support:

You can email us at support@gonna-shop.com

Please provide details about your issue and a brief description of the problem.

Our team strives to respond within 24-48 hours, depending on the complexity of your inquiry.

Shipping Destinations

We offer international shipping to most countries worldwide. If you are unsure whether we ship to your location, please contact us at support@gonna-shop.com

Customs and Duties

International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for further information on potential fees. However most international purchases are hassle-free and come with no additional costs.