Return Policy
We want you to love your purchase! If you are not satisfied with your order, we offer a 15-day return policy for most items.
Eligibility for Returns:
- Items must be unused, in their original packaging, and in resellable condition.
- Personalized or custom-made products cannot be returned or exchanged unless damaged or defective.
Return Process:
- Contact us at support@gonna-shop.com to initiate a return.
- Provide your order number and reason for return.
- We will issue a return label and refund upon receipt of the returned item.
Refunds: Refunds will be issued to the original payment method and may take 5-10 business days to process.